1. Wallet deposits
Wallet deposits are generally non-refundable after credits are successfully added to an account, except where required by law or where we confirm a duplicate charge, processing error, or unauthorized transaction.
2. Bids and promotional services
Amounts consumed through active bids, premium placement, or delivered promotional services are generally non-refundable because the service is provided over time and placement may have already been delivered.
3. Rejected or removed listings
Listing rejection or removal does not automatically entitle a user to a refund. Unused wallet credits may remain available unless the account is restricted for fraud, chargebacks, abuse, or legal reasons.
4. Duplicate or incorrect charges
Contact support promptly if you believe a payment was duplicated or processed incorrectly. We will review transaction records and correct verified errors.
5. Chargebacks
Before initiating a chargeback, contact support so we can investigate. Fraudulent or abusive chargebacks may result in account restriction or termination.
6. How to request a refund
Submit a support ticket with your account email, transaction date, amount, payment reference, and reason for the request. Approval is not guaranteed and depends on the facts, these policies, and applicable law.
Questions or requests?
Use the Cyclone Links support system while signed in so our team can review your request and maintain a record of the conversation.
Contact Support